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    • James Mapes
    • An Exceptional Life
    • Imagine That!
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  • Coaching
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Customer Service

15 Feb Is Your Customer Experience Plain Vanilla?

Posted at 15:45h in Guest Blog, James Mapes Blog by James Mapes

Innovative customer service is unexpected, off the beaten path service. It delights because it is distinctive, not just excellent....

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16 Feb The Magic of Service Animation by Chip R. Bell

Posted at 20:22h in Guest Blog, James Mapes Blog by James Mapes

After purchasing a new lakeside home, my wife and I elected to “break the bank” and add a room with an indoor spa. One compelling reason was the fact that we have three granddaughters, 6, 8 and 11. At every visit they always enjoy an...

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08 Apr Customer Service is not Brain Science

Posted at 18:52h in James Mapes Blog by James Mapes

Customer service is not brain science unless, you are owner of an MRI machine and able to measure how caring, serving and ...

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19 Aug THE GAME OF TRIVIA & THE POWER OF CROWDSOURCING

Posted at 18:25h in Articles by James Mapes

Sometimes there is a huge payoff when I do something that propels me out of my comfort zone. You might interpret this act as taking a huge risk, like jumping out of a plane, walking a high wire or telling your boss that he,...

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07 Jun THE ART OF SELLING: LESSONS FROM THE CON

Posted at 08:09h in Articles by James Mapes

Reader warning: The article you are about to read contains some strange, odd and unsettling insights but, contained within this cautionary tale are a number of lessons. ...

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1771 Post Rd. E. Suite 337
Westport, Connecticut 06880
Phone:203-261-1200
1-888-562-7371 (Toll Free)
james@jamesmapes.com
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