15 Feb Is Your Customer Experience Plain Vanilla?
Innovative customer service is unexpected, off the beaten path service. It delights because it is distinctive, not just excellent....
16 Feb The Magic of Service Animation by Chip R. Bell
After purchasing a new lakeside home, my wife and I elected to “break the bank” and add a room with an indoor spa. One compelling reason was the fact that we have three granddaughters, 6, 8 and 11. At every visit they always enjoy an...
08 Apr Customer Service is not Brain Science
Posted at 18:52h in James Mapes Blog
Customer service is not brain science unless, you are owner of an MRI machine and able to measure how caring, serving and ...
19 Aug THE GAME OF TRIVIA & THE POWER OF CROWDSOURCING
Posted at 18:25h in Articles
Sometimes there is a huge payoff when I do something that propels me out of my comfort zone. You might interpret this act as taking a huge risk, like jumping out of a plane, walking a high wire or telling your boss that he,...
07 Jun THE ART OF SELLING: LESSONS FROM THE CON
Posted at 08:09h in Articles
Reader warning: The article you are about to read contains some strange, odd and unsettling insights but, contained within this cautionary tale are a number of lessons. ...